1. GENERAL

These general terms and conditions of sale (hereinafter "the Terms") apply strictly to all sales of products, and to the services associated with them, made by the company Letslab delivering solutions, S.L.U., registered in the Barcelona Commercial Register, T 44212, F 92, H 449745, with registered office at Sant Cugat del Vallès 08174 Barcelona, avenida Vía Augusta, 15-25, with tax ID (C.I.F.) number B66235615, hereinafter LETSLAB.COM, to individuals or legal entities acting within the scope of their professional, business or any other activity.

Any order placed with LETSLAB.COM necessarily implies, as an essential, determining and indispensable condition, the Customer's unreserved acceptance of the LETSLAB.COM General Terms and Conditions of Sale in force on the day the corresponding order is placed.

Applicable law and jurisdiction. The interpretation and performance of the Terms, and all acts arising from them, shall be governed by Spanish law. Notwithstanding the foregoing, LETSLAB.COM reserves the right to bring proceedings before any other competent court of its choice.

2. PRODUCTS

"Product" means all goods and services sold, marketed, carried out or performed by LETSLAB.COM, which reserves the right to modify the product range owing to market variations or typographical errors, and to substitute the products ordered without any loss of quality.

LETSLAB.COM will inform the Customer before dispatching any substituted product. The supply of the product is limited to its delivery to the place stated in the order accepted by LETSLAB.COM, and does not include any associated service, such as assembly or installation of the Product.

2.1 PURCHASE OF CHEMICAL PRODUCTS

The purchase of chemical products is intended exclusively for professional use.

The buyer certifies that they have checked that the intended use of the chemical substances purchased is covered by the European Chemicals Agency (http://echa.europa.eu).

The buyer is aware of the risks of handling chemical substances, which are detailed in the MSDS of each substance.

3. ORDERS

Orders may be placed by the following means:

- By telephone on 937 152 118 from 8.00 to 18.00, except in August, from 8.00 to 15.00
- By e-mail to sales@letslab.com 24 hours a day
- Through the website www.letslab.com 24 hours a day, 365 days a year.

LETSLAB.COM will notify the Customer of the receipt and conditions of the order (customer details, products, prices, delivery times, payment terms, etc.) for the supply of the products requested.

LETSLAB.COM may prepare quotations based on the needs expressed by the Customer. Quotations will be valid for 15 calendar days from the date they are issued, unless a different validity period is specified.

4. PRICE AND PAYMENT TERMS

All our prices are "EXCLUDING VAT" and are those shown in the LETSLAB.COM catalogue in force at the time the goods are dispatched (errors and omissions excepted). The prices of products sold by LETSLAB.COM that do not appear in the catalogue will be communicated to the Customer when the Quotation or Order Acknowledgement is issued.

Should there be any difference between the price shown in the catalogue and the actual price of the product, LETSLAB.COM will inform the Customer of the final price in the Order Acknowledgement, before dispatching the goods.

Invoices are payable when the order is placed, unless the Customer holds an open account with LETSLAB.COM, following an assessment of the Customer's financial risk.

Payment may be made by bank transfer, bank draft, cheque, promissory note, virtual card terminal and PayPal.

Any delay in payment, even of a single item or a single invoice, will give rise, subject to a formal demand sent to the Customer by registered letter with acknowledgement of receipt, to late payment penalties equal to one and a half times the legal interest rate in force on the due date of the invoice or of the amount concerned, without prejudice to other rights of LETSLAB.COM.

The amount of the penalties will be set against any sum owed by the Customer to LETSLAB.COM, for any reason. In this regard, and especially in the event of delay in performing the payment obligation, if LETSLAB.COM considers it useful, all payments to be made by the Customer to LETSLAB.COM will automatically fall due and become immediately payable, without prejudice to the application of the penalties mentioned above. As a result of the aforementioned demand, LETSLAB.COM may terminate the sale as of right. LETSLAB.COM reserves the right to make the acceptance of any new orders from the Customer conditional on the Customer being up to date with payments. Should LETSLAB.COM nevertheless accept the order, it may make it subject to specific payment terms.

Under no circumstances may payments owed to LETSLAB.COM be suspended or be subject to any reduction or set-off without its prior written agreement.

5. RETENTION OF TITLE

Although the invoice constitutes a document of sale, LETSLAB.COM will retain ownership of the goods delivered until the full price has been paid in its entirety. Until ownership of the products passes to the Customer, the Customer is not authorised to rent, assign or lend the use of the products to third parties, or to create charges or other encumbrances over the products. The Customer may sell or hand over to third parties products that remain the property of LETSLAB.COM only where such sale or handover is necessary for the normal course of the Customer's business. In that case, the Customer undertakes and agrees to duly inform LETSLAB.COM of the whereabouts of its products, should LETSLAB.COM so request. While the products are the property of LETSLAB.COM, the Customer will store them in a way that guarantees their good condition and so that they can be identified at all times as the property of LETSLAB.COM.

The Customer will notify LETSLAB.COM in writing immediately if the products are seized in enforcement proceedings or if such seizure is imminent, or if a third party makes or attempts to make a claim over (any of) the products. Likewise, as soon as LETSLAB.COM so requests, the Customer will inform LETSLAB.COM of the location of the products of which LETSLAB.COM is still the owner. Should the products be seized, sealed, withheld or attached by judicial or administrative order, or should the Customer be in a legal situation of insolvency proceedings by court order, the Customer will immediately notify the relevant administrative or judicial body of LETSLAB.COM's (ownership) rights, as well as the bailiff or administrative agent or official executing the order. This obligation of the Customer will extend, where applicable, to the court-appointed administrator(s) or any officer or person appointed by the Court, as the case may be.

The Customer will ensure that the attachment, withholding, sealing or seizure of the products is lifted without delay.

6. DELIVERY AND TRANSPORT

The products will be delivered to the place indicated by the Customer and previously confirmed in the Order Acknowledgement issued by LETSLAB.COM, at ground level and within Spanish territory.

Products are delivered carriage paid within mainland Spain provided that the order value exceeds 300€ (excluding VAT). Orders below this amount will incur a surcharge of 15 € (including VAT).

LETSLAB.COM will not bear the cost of international transport. In this case LETSLAB.COM will carry out a transport cost study, which must be accepted by the Customer in order to place the order. The product may also be shipped at the Customer's own account and risk through its own carrier.

On receipt of the products, the Customer must check (I) that the products delivered and the packages are in good condition, (II) the number of packages received, and (III) that the number of packages and/or products matches the delivery note. In the event of any problem on receipt or defective packaging, the Customer must record any reservations, complaints or comments on the carrier's delivery note and notify them in writing to LETSLAB.COM within a maximum of 24 hours.

Unless the Customer communicates its reservations, complaints or comments, together with written supporting evidence, to LETSLAB.COM by registered post within 24 hours of delivery of the products, and without prejudice to the other provisions of these Terms, LETSLAB.COM will consider the delivery of the ordered products to have been accepted as conforming.

LETSLAB.COM is authorised to deliver its products in full or in part.

7. DELIVERY TIMES

The delivery times shown on the website are approximate and for information only. However, LETSLAB.COM will state the delivery time for the products requested in the Order Acknowledgement. Should there be any delay in delivery, in the stated time or in its conditions, LETSLAB.COM will inform the Customer and offer the best solution to the Customer's needs. If the Customer is not satisfied with any of the solutions proposed, they may cancel the Order and claim a refund and/or compensation if they consider it appropriate.

8. WARRANTY

In accordance with current legislation, all sales of products are subject to the statutory guarantees and, more specifically, to liability for latent defects. This guarantee will apply where hidden defects in the goods sold make them unfit for the use for which they are intended, or reduce that use to such an extent that the Customer would not have bought them, or would have paid only a minimal price had they known of them.

Independently of the statutory guarantee, the manufacturer/brand of the product warrants its products from the invoice date. This warranty will cover defects that are apparent or visible on the day of delivery of the product, for the period stipulated by each manufacturer.

This warranty covers, at the manufacturer's option, repair of the product concerned in respect of the defect found, or replacement of the product with another with at least equivalent functionality.

Unless specifically agreed in writing with LETSLAB.COM, packaging and transport costs for the return and re-dispatch of the product will be borne by the Customer.

The Customer's entitlement to this warranty is conditional on:

(I) the Customer notifying LETSLAB.COM in writing, by registered letter, of the defect found. In the case of defects that are apparent or visible on the product, this notification must be made within 30 (thirty) calendar days of delivery of the affected product;
(II) the return of the product in question, in its original packaging or equivalent that ensures its protection, especially during transport, accompanied by the corresponding invoice issued by LETSLAB.COM;
(III) LETSLAB.COM verifying the defect claimed.

The additional contractual warranty is excluded in the following cases:

- Product with a use-by/consumption date (presence of an expiry date, etc.),
- Abnormal use or use that does not conform to the product's own specifications, or negligence by the Customer in storing/maintaining the product,
- Normal wear and tear of the product,
- Modification of the product or incompatibility with other materials.

9. NOTICES

Unless expressly stipulated otherwise, the parties agree that all notices of cancellation, modification and other operations relating to the offers made by LETSLAB.COM will be given either by e-mail or by fax. To this end, the parties recognise the same evidential value for their e-mails and faxes as for exchanges by recorded delivery with request for acknowledgement of receipt. In the event of a dispute between the parties, the document that will serve as the basis for proof will be the one kept in LETSLAB.COM's dedicated electronic archive system.

10. LIABILITY

Unless mandatory legal provisions provide otherwise:

- LETSLAB.COM may only be held liable for its proven and exclusive fault in causing the damage;

- LETSLAB.COM will under no circumstances be held liable to the Customer for any indirect damage, such as commercial loss or disruption, loss of customers, loss of profit, loss of brand image or loss of data;

- In any case, the liability of LETSLAB.COM towards the Customer may not (I) be claimed more than 6 months after the occurrence of the event giving rise to it, and (II) exceed the total amount "excluding VAT" paid by the Customer to LETSLAB.COM for the order that gave rise to its liability.

11. FORCE MAJEURE

The obligations of LETSLAB.COM are suspended for the period and to the extent of events beyond its control and that of its suppliers. If the duration of such events exceeds 6 continuous months, cancellation of the order may be decided by mutual agreement between LETSLAB.COM and the Customer.

Force majeure includes in particular the following events: fires, failure of computer and telecommunications systems, transport incidents or failures, strikes, lock-outs, delays and/or breakdowns in production processes, currency devaluation, prohibition or embargo of imports or exports, and, in general, any event beyond the control and will of LETSLAB.COM that prevents it from fulfilling all or part of its obligations towards the Customer. A situation of force majeure will not entitle the Customer to receive any type of compensation and/or indemnity.

12. DATA PROTECTION

In accordance with Organic Law 15/1999 on the Protection of Personal Data, LETSLAB.COM, as the data controller of the file with registration code 2103280416, informs the Customer that the personal data they provide will be included in a Customer file, registered in the General Data Protection Register, and will be used only to maintain the commercial relationship, send the product catalogue, process orders, and send information on offers and services related to computer and office products. LETSLAB.COM ensures the confidentiality of the data provided by our customers and guarantees that it will under no circumstances be passed on to third-party companies whose purpose is not the performance and monitoring of the commercial relationship, the improvement of the quality of our service or the sending of the catalogue and products.

Consequently, the Customer, as the data subject, gives their consent and authorisation for the data to remain in the LETSLAB.COM file.

In compliance with Organic Law 14/1999 of 13 December on the Protection of Personal Data, the Customer may at any time exercise their rights of access, rectification, cancellation and objection by notifying LETSLAB.COM by e-mail at info@letslab.com

13. APPLICABLE LAW AND JURISDICTION

The Customer accepts that the law applicable to the operation of this service is Spanish law and submits to the jurisdiction of the courts and tribunals of Barcelona for the resolution of any disputes arising from the interpretation or application of these clauses. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the registered office of LETSLAB.COM.

Likewise, as a member of CONFIANZA ONLINE and under the terms of its Code of Ethics, in the event of disputes relating to online contracting and advertising, data protection, protection of minors and accessibility, the Customer may use the out-of-court dispute resolution system of CONFIANZA ONLINE (www.confianzaonline.es)